Shipping & Returns

We want every PhenAprin order to arrive smoothly, and to be simple to sort out if something is not right. Here is how shipping and returns work.

📦 Order processing

We work to get your order on its way promptly. You will receive an order confirmation by email, and a tracking link as soon as your order ships.

🚚 Shipping and delivery

We ship within the United States. Delivery times vary by destination, and your tracking link will show the latest estimate once your order is on its way.

💲 Shipping cost

Orders of two or more bottles ship free. For single-bottle orders, shipping is calculated at checkout, so you will see the exact cost before you pay.

🌎 Where we ship

We currently ship to addresses within the United States. We do not offer international shipping at this time.

🛡️ Returns and our 30-day guarantee

PhenAprin is backed by a 30-day money-back guarantee. You can return unopened product within 30 days of delivery, in its original packaging with the safety seal intact. Because these are ingestible products, we cannot accept returns of opened or used items. The complete terms are in our Refund Policy.

✉️ How to start a return

Email us at hello@phenaprin.com with your order number and tell us what you would like to do. We will confirm your return and send you the return address and any instructions before you ship anything back, so please wait for that confirmation.

📮 Return shipping

For an eligible unopened return, you cover the return postage. If your order arrived damaged or defective, or we shipped the wrong item, we cover it. There is no restocking fee.

💳 Refunds

Once we receive and inspect your returned unopened product, we issue your refund to the original payment method. Depending on your bank or card issuer, it can take a few business days for the refund to appear.

❓ Questions

If anything about your order is not right, contact hello@phenaprin.com. We would much rather make it right than leave you unhappy.